Privacy Policy
Independent Service Disclaimer: Repair Service is an independent appliance repair provider specializing in Miele® appliances. We are not affiliated with, authorized by, or endorsed by Miele, LLC. All trademarks and brand names are the property of their respective owners and are used solely for identification purposes.
Your privacy is critically important to us. At our independent appliance repair service, we have a few fundamental principles:
- We only request personal information when it is necessary to provide our services or respond to your request.
- Your personal information is never shared with third parties except when required by law, needed to improve our services, or to protect our legal rights.
- We handle all personal data with strict security measures and maintain full confidentiality.
1. Information We Collect
We collect information in two ways: information you provide directly to us and information we collect automatically through your use of our website.
1.1. Information You Provide to Us
When you use our "Service Request" or "Contact" forms to book an appointment, we collect specific personal data required to fulfill your request. This includes:
- Identity Data: First name and Last name.
- Contact Data: Email address and Phone number.
- Location Data: Street address, Apartment/Unit number, City, State, and Zip Code.
- Service Data: Details about your appliance problem, preferred Appointment Date, and Time.
- Consent: Your explicit confirmation (checkbox) that you agree to our processing of this data.
1.2. Information We Collect Automatically
Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available. This includes:
- Google Analytics: We use Google Analytics to understand how visitors engage with our site. This may collect your IP address, browser type, language preference, referring site, and the date and time of each visitor request.
- Cookies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help us identify and track visitors and their website access preferences.
2. How We Use Your Information
We use the information we collect strictly for the purpose of providing our repair services:
- Scheduling Appointments: Your address and preferred date and time help us arrange and coordinate technician visits.
- Customer Communication: Your email address and phone number allow us to confirm appointments, provide updates, and clarify details about your appliance issue.
- Service Improvements: We review anonymous usage data (such as Google Analytics) to enhance our website functionality and overall user experience.
3. Information Sharing and Disclosure
We do not sell, trade, or distribute your personal information to third parties.
We may share general, aggregated demographic information that is not connected to any individual user with trusted partners for the purposes described above.
Your information may only be disclosed when required by applicable law or when we believe such disclosure is necessary to comply with legal obligations.
4. Security
The security of your Personal Information is important to us. We implement a variety of security measures to maintain the safety of your personal information when you submit a request. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.
5. Your Rights
You have the right to request access to the personal data we hold about you, or to request that we delete your personal data (Right to be Forgotten). To exercise these rights, please contact us via the email provided below.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: proservice@mieleusaservice.com
Phone: (888) 927-2290